*For many years, you occupied several executive functions at Movenpick
Hotels and Resorts before joining Movenpick Beirut, how do you intend to
invest your prior experience in order to reach solid objectives of
performance in your current managerial post?
For Many years now I oversee hotel operations in different countries. My
main focus is to provide the best guest experience starting by helping our
guests feel comfortable and ensure that their expectations are always
exceeded. I work closely with the team, keeping an eye on our guest’s
reviews, give our customers an innovative experience, empower the
management team and always attention to details.
*What about a GM’s ability to take action, will this have an important
impact on his hotel’s operational or strategic results?
The general manager is in charge of all daily hotel operations to guarantee
that guests enjoy an outstanding experience. He is responsible for all hotel
services, such as guest relations, housekeeping, hotel maintenance,
revenue management, Food and Beverage, team building, employees
development and of course meeting financial expectations, therefore
taking actions is the key pillar to run a hotel.
*Margin of GM’s autonomy in making critical decisions towards the Hotel
Management Company?
We work closely with the management company and the owning company.
All decisions are considered with mutual consent, and we are keen to
provide the guests with the best values and experience.
*What was the personal managerial touch you added to Movenpick Hotel
Beirut, aside from day-to-day operations, financial responsibilities,
leading a successful team, providing great guest experiences and
reputation management?
Hotels face rapidly changing guest behaviors, preferences, and
expectations. At Movenpick Hotel Beirut, Guest satisfaction is our top
priority,
We offer the components of excellent service quality starting with proper
training to all employees, the empowerment to employees to allow them
to handle unforeseen situations and challenges. Hence, measuring and
tracking customer results are ways to provide feedback to the service
delivery chain and to increase the value of each customer relationship.
Applying brand standards in all our services so our guests will have the
same perfect experience each time they visit us.
*Your Hospitality motto?
“Hospitality has a new home”
We strive to provide a special experience for our guests, where they feel
known, cherished and at home.
